Accessibility, on the site and at the kerb

Effective August 4, 2026. Two separate things belong on this page: whether this website can be used, and whether the rides it books can be. The second is the one that affects people more.

The website

WCAG 2.2 at level AA is the benchmark this site was built against and tested against. Nobody external has audited it, so treat what follows as a description of the work done rather than as certification by a third party.

What has been done. One first level heading per page and a heading order that never skips a level. A skip link as the first keyboard stop. Everything usable by mouse is usable by keyboard alone, including the menu, the availability widget, the booking form and the cookie notice. Focus is visible everywhere as a thick signal coloured outline. Text scales with the browser setting and the layout holds at 200 percent zoom without horizontal scrolling. Every image carries alternative text. Labels are attached to fields properly, an error says what is wrong in words instead of relying on a red border, and submission results are placed in a live region so assistive technology reads them out without the user hunting. Animation amounts to one brief fade, and a system preference for reduced motion switches even that off. Nothing blinks, starts playing by itself or shifts under the cursor. Turn scripts off entirely and the pages still draw and the links still go where they say.

What is still weak. The rate tables scroll sideways on a narrow screen, which works but is not elegant. The long legal pages have no jump list at the top. And no audit has been done by somebody who does this professionally, which is not the same as testing it carefully yourself.

The rides

This is the part worth reading before you book.

What can usually be arranged, given notice: a driver who meets you inside the terminal rather than at the kerb, help with luggage to and from the vehicle, a vehicle with easier entry such as a sedan rather than a high SUV, extra time at the pick up so nothing is rushed, and child seats in the correct size.

What this desk cannot arrange. Wheelchair accessible vehicles with a ramp or lift, stretcher transport, or any ride needing a certified medical attendant. The operators this desk works with do not run that equipment, and rather than book a vehicle that turns out to be wrong at the door, the answer here is no. For those journeys, contact a specialist accessible transport provider or the transit authority's paratransit service directly.

Service animals travel with their handler as a matter of course. Telling the desk in advance is helpful for vehicle choice but is not a condition of travelling.

Telling us what you need

Say it when you request the quote, in the notes field or on the telephone. It goes to the operator with the rest of the job, so the driver knows before they arrive rather than discovering it at the kerb.

Nothing said here is recorded as a health record or used for any purpose other than arranging that ride, and it is deleted with the booking on the schedule in the privacy policy.

Reporting a problem

A site that locks you out has a defect, and it gets handled as one. Email curbside@skylena.com naming the address you were on, the task you were attempting and the result you actually got. Adding your browser and assistive software turns a report the desk must guess at into one it can reproduce.

Reports are read during desk hours, Monday through Saturday, and answered within two working days. Anything simple is generally corrected within the week. Where it is not simple, you get an explanation of what stands in the way and what the plan is, instead of a polite acknowledgement and silence.

Should a page defeat you completely, +1 (216) 274-3180 reaches a person who can take the whole booking by voice. No part of this website is a compulsory stage in getting a ride arranged.